I just got off the phone with someone from vw in response to my letter. She made it very clear that Volkswagen felt no responsibility to fix this problem. They hide behind the warranty and will not step up and admit fault.
They insist they they do care about their customers; why else would they have called me in response to my letter? It's quite apparent that they did not call out of concern, they called so they could have the sheer pleasure of telling me they would do nothing.
So now, I get to lose a whole lot of money so I can get rid of the piece of shit.
Ironically, the woman I spoke to implied that if I were more loyal to vw, they might have been more willing to help. Apparently the facts that this was my first vw, and that I did not start getting angry with vw until AFTER they refused to help went unnoticed. Why would I be loyal to a brand when my first experience with it has been so bad? Do they expect car owners to behave like battered women, loving the one who hurts them in spite of the abuse?
Please pass the message on to everyone you know. I've gotten screwed by this car and this brand. That doesn't mean anyone else has to.